Zoho Assist is our choice as the best all-in-one remote PC support and access solution. It's a cloud-based remote access and control solution that has something for everyone: a free plan, three remote support plans, two unattended access plans, and add-ons for storage and VoIP call credits. Affordable pricing is available on a monthly or annual billing cycle, giving you even more flexibility to find a solution that fits your needs. We like that Zoho Assist is a pay-as-you-go service, meaning you can cancel, upgrade, or downgrade your service to meet your current business needs.
Zoho Assist is compatible with various devices (Windows, Mac, Linux, Chrome OS, Android and iOS) and doesn't require installation, so you can quickly connect to a remote device through a web browser. Every plan includes essential features like multi-monitor navigation, clipboard sharing, instant chat, two-factor authentication, idle-session timeout, organization roles and user management.
Zoho works securely through firewalls and proxies, has end-to-end SSL and AES 256-bit encryption, and is compatible with antivirus software. On advanced plans, you can even access session recording and auditing, session notes, and voice and video chat. Other essential things to look for in an all-in-one remote support and access plan are scalability, training opportunities, and compliance – all of which Zoho offers.
Zoho also offers an AR feature designed to solve many technicians' issues of remotely troubleshooting complex problems — like heavy machinery at a mining site and customer service situations. Zoho Assist’s AR solution uses a live video stream from a person’s smartphone or smart glass to render AR remote assistance sessions. This is available to all customers. Its licensing remains technician-based and follows a pricing model similar to remote support.