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Looking for affordable and feature-rich live chat support software? See our reviews for live chat software for your small or medium business.
Let's look together at four big customer service pitfalls that can destroy your company's brand and its presence online.
It costs five times more to find a new customer than to retain a current one, use these tactics to keep your customers coming back.
Great customer service can be a challenge for your e-commerce site because of the lack of face-to-face contact, but it's just as important as in any customer-facing business.
The why and how of measuring LTV in B2B industries using customer relationship management software.
Prospects are the members of your audience who engage enough with your brand that they are likely to become customers. They are critical to generating new business. Here's where to find B2B leads.
Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.
Businesses that aren't using social media to connect with customers are missing out on huge growth potential.
Learn how to use email marketing to recover e-commerce cart abandonment and increase sales.
Before competing with other businesses on social media, ask yourself these questions to help you craft a brand voice that sells.
Your most valuable asset is your brand reputation. Learn how to protect it.
Do you want to improve the reputation of your online business? Let's look at five smart tactics you should practice to build trust and rapport with your target audience.
As a business owner, you have to think about how you’re going to reach smartphone users and build an excellent experience that keeps them coming back for more.
Give your customer service team a reboot with these tips.
Learn how to use online and offline marketing to reach more customers for your restaurant.
Businesses are feeling uncertain about the outcome of the most anticipated time of the year: the holiday shopping season. Here are some predictions to inform your strategy.
These tools and strategies can make email marketing more efficient and less time-consuming.
Discover what a knowledge management system is and how developing one can help your customers.
Learn how CRM software can help you run your business more efficiently.
Customer relationship management (CRM) software is a key tool for most modern businesses. Here's how to make your CRM system adapt to your existing business operations.
E-books give businesses a chance to improve their customer relationships.
Is your brand taking advantage of email marketing to grow? If not, you're missing out on an opportunity to build strong customer relationships, improve engagement and drive sales.
When done right, email marketing can provide a huge return on investment for businesses.
Modern marketers rely heavily on martech and analytics to drive results, while in the past advertisers used things like broad demographics data and creative copy to move the needle.
Many retirees turn side interests into income. Learn how to make money in retirement.
Learn how relevance and a focus on savings can boost both sales and the bottom line.
If you've never used a drip campaign, here's a step-by-step guide to creating one.
Cold emailing is one of the most successful ways to generate new leads for your business.
Which is the best online reputation management service for your business?
Learn about the latest chatbot technology and how you can use chatbots to improve customer interactions, reduce call times, and increase revenue.