business.com receives compensation from some of the companies listed on this page. Advertising Disclosure
Customers
Get expert advice, best practices, and effective solutions to attracting, managing, and growing your customer base. Check out our resources or ask an expert.
Latest: Advice, Tips and Resources
A recent Software Advice survey found that 97 percent of patients get frustrated with lengthy waits.
Want to launch a customer loyalty program for your business? Read this first.
89% of customers defect to competition after experiencing poor customer service. Read what businesses should never do to customers.
How to Maximize Your Brand and Efforts With Social Media Customers
Just because a customer is paying doesn't mean they're good for your business. Watch for these signs.
Customer service is the new marketing. As seen with Amazon and Zappos, providing ultimate satisfaction to your customers sells itself.
You can't make everyone happy, that's the sad truth. Efficiency is the name of the game. Is your customer service streamlined and optimized
How do you attract loyal customers who are a pleasure to do business with, while repelling customers that want to destroy your business?
Text messaging is clearly efficient for entrepreneurs. But does using it to connect with your customers cross lines? Find out from...