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Latest: Advice, Tips and Resources

12 Market Research Tools Worth Trying
By Scott Gerber | October 29, 2018

These tools can help you discover how best to reach your customers.

Understanding Customer Emotions and Addressing Them in Your Sales Strategy
By Andrea Grodnizky | October 18, 2018

Learn how to tap into the emotions that drive customers' buying decisions.

10 Marketing Strategies That Will Boost Your Holiday Sales
By Evyatar Sagie | October 17, 2018

Strong holiday sales begin with early preparation. Here's how to have your best year yet.

3 SEO Best Practices for Small Businesses
By Marc Dane | September 06, 2018

These three tips will increase your online presence and drive more customers to you.

How to Differentiate Chatbots From Practical AI
By Mikhail Naumov | August 31, 2018

Typical chatbots don't provide as much customer service help as many believe.

Stand Out From the Crowd With a Next-Gen Customer Experience
By Moazzam Kamran | August 24, 2018

In today's market, you need to go digital or go home.

A Step-By-Step Guide to Taking Your E-Commerce Business Global
By Taral Patel | August 14, 2018

Going global with your e-commerce business requires careful planning and a solid strategy.

How to Engage Millennials Using Instagram
By Zach Benson | July 30, 2018

6 tips on how to successfully woo this large, often untapped customer base.

Why Adopting a Zero-Friction Approach is the Key to Success
By Scot Wingo | July 19, 2018

Reduce friction to please customers.

5 Email Marketing Tips to Grow Your Small Business
By Syed Balkhi | June 22, 2018

Learn how to use email marketing to boost your sales numbers and engage customers.

Do-It-For-Me: The Next Evolution of the On-Demand Economy
By Scot Wingo | June 21, 2018

Consumers want to buy from businesses that help them feel empowered.

7 Reasons to Measure Customer Lifetime Value for Your E-commerce Business
By Frank Vitetta | May 18, 2018

Here's what CLV is and why it could be your most important metric.

What Should You Do When a Client Ignores You?
By Keren Lerner | March 29, 2018

Here's what to do if you can't get a hold of your client.

How to Say 'No' in Business
By Keren Lerner | February 02, 2018

Drawing firm but friendly boundaries leads to greater satisfaction, for you and clients.

How Virtual Reality Is Impacting the Ad Industry
By Matt D'Angelo | December 05, 2017

VR is a new medium that can create immersive ads for brands.

4 Tips for Re-Engaging Past Clients
By Anna Johansson | November 03, 2017

Increasing your customer retention rate by 5 percent can raise profits five times or more.

How to Prevent Data Decay From Ruining Your CRM System
By Jonathan Herrick | September 21, 2017

Customer data deteriorates at a rate of 30 percent per year.

Growth Hacking Your Business with Customer Reviews
By Diana Wertz | September 12, 2017

Customer reviews impact your business's growth and revenue.

How to Choose the Best Call Center Software
By Larry Alton | July 19, 2017

It pays to do your research before investing in a call center program.

The Common Digital Behavior Patterns of Online Shoppers, Traders, Readers and Players
By Guy Greenberg | June 06, 2017

Businesses need to understand that online customer behavior is not static, but dynamic.

An Advanced Guide to Get Genuine Customer Reviews
By Shane Barker | June 01, 2017

Use these tips to engage users and gain more customer reviews.

The Impact Online Reputation and Customer Reviews Have on Your Business
By Alan Rabinowitz | April 14, 2017

Your online reputation matters, and more businesses should make it a priority.

Know Your Customers: How Different Generations Prefer To Pay
By Kristen Gramigna | December 01, 2016

From Baby Boomers to Gen Z, different demographics prefer different payment methods.

The Top 10 Consumer Complaints of 2016 and 5 Lessons to Handle Them
By Christine James | November 05, 2016

Here are the most popular complaints of the year and what you can learn from it.

4 Ways to Avoid Over-Servicing Your Clients
By Heather Baker | October 28, 2016

A little over a year ago we were over-servicing our clients. While commonplace in a service business, we realized we had taken it too far.

Learn by Bad Example: Customer Service Lessons from the 10 Worst Companies
By Christine James | September 30, 2016

There are always good lessons to learn from really bad customer service. Learn from some of the worst examples.

When Being Grandfathered Means Nothing: How Netflix's Changes Affect Its Most Loyal Customers
By Victoria Heckstall | September 26, 2016

Learn how Netflix's loyal customers are affected by changes to their billing policy, and what it means to you and your customers.

The Pros and Cons of Offering Money-Back Guarantees
By Anna Johansson | May 02, 2016

We’re all constantly on the lookout for ways to increase conversions and drive sales, but there’s one thing many of us are afraid of trying: the money-back guarantee.

3 Ways Technology is Improving Customer Service in the Auto Industry
By Blair Nicole | March 10, 2016

Technology is changing the way consumers interact with their auto service providers.