Customers

These tools can help you discover how best to reach your customers.

Learn how to tap into the emotions that drive customers' buying decisions.

Strong holiday sales begin with early preparation. Here's how to have your best year yet.

These three tips will increase your online presence and drive more customers to you.

Typical chatbots don't provide as much customer service help as many believe.

In today's market, you need to go digital or go home.

Going global with your e-commerce business requires careful planning and a solid strategy.

6 tips on how to successfully woo this large, often untapped customer base.

Reduce friction to please customers.

Learn how to use email marketing to boost your sales numbers and engage customers.

Consumers want to buy from businesses that help them feel empowered.

Here's what CLV is and why it could be your most important metric.

Here's what to do if you can't get a hold of your client.

Drawing firm but friendly boundaries leads to greater satisfaction, for you and clients.

VR is a new medium that can create immersive ads for brands.

Increasing your customer retention rate by 5 percent can raise profits five times or more.

Customer data deteriorates at a rate of 30 percent per year.

Customer reviews impact your business's growth and revenue.

It pays to do your research before investing in a call center program.

Businesses need to understand that online customer behavior is not static, but dynamic.

Use these tips to engage users and gain more customer reviews.

Your online reputation matters, and more businesses should make it a priority.

From Baby Boomers to Gen Z, different demographics prefer different payment methods.

Here are the most popular complaints of the year and what you can learn from it.

A little over a year ago we were over-servicing our clients. While commonplace in a service business, we realized we had taken it too far.

There are always good lessons to learn from really bad customer service. Learn from some of the worst examples.

Learn how Netflix's loyal customers are affected by changes to their billing policy, and what it means to you and your customers.

We’re all constantly on the lookout for ways to increase conversions and drive sales, but there’s one thing many of us are afraid of trying: the money-back guarantee.

Technology is changing the way consumers interact with their auto service providers.